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Privacy Policy

PLESAE READ THIS POLICY CAREFULLY:
We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data but in such a case, we may not be able to provide you with our services. You may not have access and/or be able to use some features of the Website, and your experience may be impacted.

PERSONAL INFORMATION THAT WE USE
For the purposes specified under this Privacy Policy, we will process the personal data specified above and other personal data as specified to you in our specific information notices.

We can obtain such personal data either directly from you when you decide to communicate such data to us (i.e., when you fill in forms or provide it to us by e-mail) or indirectly (when you provide us the information via a third party). We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We will always process your personal data based on one of the legal basis. We may collect and process your personal data for the purposes set out below and disclose your personal data for business purposes and also to companies and our service providers who act as ‘data processor’ on our behalf. These purposes include:

  • Fulfilling the contract and legal obligations: In order placing your order, it is mandatory to require your personal and other related information along with the address, contact number etc. to fulfill the contract, other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.
  • Fulfilling your and our legitimate interests: Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
  • Consent: For marketing purposes and other similar data processes that may require your authorization for their processing. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.
  • Explicit consent: Information that we collect as a “Sensitive Personal Date”.  This personal date might include information necessary to process order and other relevant information related to the booking. We collect it to provide you with our services cater to your needs or act in your interest and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.

We will process your data for these specified, explicit and legitimate purposes and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities.

HOW DO WE SHARE YOUR PERSONAL DATA?
We may share your personal data with third parties. Where we share your data with a data processor; we will put the appropriate legal framework in place in order to cover such transfer and processing. Furthermore, where we share your data with any entity outside, we will put appropriate legal frameworks in place, notably controller-to-controller and controller-to-processor, in order to cover such transfers.

Service Providers
We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.

We may share your personal data with all Company’s affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

Legal Compliance and Security
It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Data Transfers
Such disclosures may involve transferring your personal data outside as transfer may take place for the purposes of providing you customer services, executing your order reservation with suppliers and providing you with services at your place of destination. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred.

We will not use your personal data for online marketing purposes unless you are our customer, or you have expressly consented to such use of your personal data. You can change your marketing preferences at any time by contacting us as detailed below.

OUR RECORDS OF DATA PROCESSES:
We handle records of all processing of personal data where we might act as a controller or as a processor. In these records, we reflect all the information with the supervisory authorities as required.

SECURITY MEASURES:
We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection.

We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

NOTIFICATION OF DATA BREACHES TO THE COMPETENT SUPERVISORY AUTHORITIES:
In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you.

PROCESSING LIKELY TO RESULT IN HIGH RISK TO YOUR RIGHTS AND FREEDOMS:
We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms. If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with appropriate technical and organizational safeguards are in place in order to proceed with it. In case of doubt, we will contact the competent Data Protection Team in order to obtain their advice and recommendations.

YOUR RIGHTS:
You have the following rights regarding personal data collected and processed by us.

  • Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you.
  • Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information.
  • Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data. You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply.
  • Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions are met.
  • Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions are met.
  • Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions are met.
  • Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions are met.

If you intend to exercise such rights, please refer to the contact section below.

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Supervisory Data Protection Team.

LINKS TO OTHER SITES:
We may propose hypertext links from the Website to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.

UPDATES TO PRIVACY POLICY:
We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon issuing of the revised Privacy Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent where applicable.



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